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Outpulse does not automatically poll X for inbound replies — conversations happen natively on X. Follow-up management is done manually through the Outbound Tracker pipeline status.

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The follow-up workflow

  1. Outpulse sends a DM to a prospect via a campaign
  2. The thread appears in the Outbound Tracker with status Awaiting reply
  3. You check X for replies (via the View Chat on X deep link in the thread)
  4. Update the thread status manually based on what you find
→ Outbound Tracker

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Identifying threads that need follow-up

In the Outbound Tracker, filter by Awaiting reply to see all threads where you haven’t yet updated the status. These are your candidates for follow-up. Use the Last outbound timestamp to identify threads where enough time has passed — 2–3 business days is usually a good follow-up window.

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Sending a follow-up

Follow-up DMs go out through the same campaign flow as initial outreach. The simplest pattern is to create a small follow-up campaign for the specific cohort you want to chase (e.g. one campaign per “Awaiting reply
3 days” cohort). Generate, edit, and send drafts as you would for any other campaign.
After sending, the new DM appears in the thread detail in the Outbound Tracker alongside the original message.

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Updating pipeline status

After checking the conversation on X, update the thread status to reflect what happened:

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Follow-up best practices

  • One follow-up is usually enough — more than that risks being marked as spam on X
  • Add new value in the follow-up — don’t just repeat the first message; share something relevant or ask a different question
  • Timing matters — following up 2–3 business days after the first message performs better than same-day or weekly follow-ups
  • Use private notes — jot down what you know about the prospect in the thread’s Notes field before writing the follow-up